Terms of Sale

Here’s the Fine Print.

Pello’s Customer Service Policy:

At Pello, our goal is to make products that comfort, simulate and support your children while making your life a little easier.  We make unique, expertly designed products for babies, toddlers and older children. Our production and quality assurance teams ensure every Pello meets the highest quality standards.

If a flaw is discovered during the first three months of the limited warranty period, we will, at our discretion, repair or replace your Pello. In the event that you need to exchange your Pello, please remember to include your receipt and customer information (name, address (no PO Boxes), email address, and phone number). We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from Customer Service.

Pello warranties only products purchased from certified Pello retailers.

This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear.

Please note: Pello products typically ship within 1 – 2 weeks

Please ship to the following address:

Pello
Attn: Customer Service
32818 Walker Road, Ste. 141
Avon Lake, OH 44012