Terms of Sale

Here’s the Fine Print.

Pello’s Customer Service Policy:

At Pello, our goal is to make products that comfort, simulate and support your children while making your life a little easier.  We make unique, expertly designed products for babies, toddlers and older children. Our production and quality assurance teams ensure every Pello meets the highest quality standards.

If a flaw is discovered during the first three months of the limited warranty period, we will, at our discretion, repair or replace your Pello. In the event that you need to exchange your Pello, please remember to include your receipt and customer information (name, address (no PO Boxes), email address, and phone number). We cannot be held responsible for lost shipments. In addition, failure to provide complete information will result in no response from Customer Service.

Pello warranties only products purchased from certified Pello retailers.

This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration and normal wear and tear.

Please note: Pello products typically ship within 1 – 2 weeks

Please ship to the following address:

Attn: Customer Service
32818 Walker Road, Ste. 141
Avon Lake, OH 44012

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Recent Questions

How is Pello different from other baby pillows and infant loungers?

The Pello does not have an “expiration” date! Babies outgrow the other baby pillows on the market because it is not recommended to use these pillows/loungers after your baby is over 16 lbs. Everybody loves a cuddly pillow!

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Pello’s design and size are perfect! I would recommend a Pello to every mom and can't say enough about Cindy Perry. She is an amazing woman and is so patient with expecting moms and friends.

Naomi G-F., Florida

The Pello is so portable, that you just pick up baby and Pello and go to any room or even outside! Also, the quality of the Pello is not only plush but sturdy. You will not find better quality.

Michelle L., Austin, Texas

It gets used by everyone in the family, not just the baby. Our baby boy has LOVED it since the day he was born.

I don’t know what we would do without it!

Haley S., Ohio

When my daughter was born she enjoyed laying and playing in it. When she started sitting, I placed her in the center because the padded sides protected her head when she toppled over.

Cori M., Indiana

We love the fact that it has a center in it, especially for when they are newborns. It provides great support. We love it so much that we actually call it our "Circle of Love".

Brandi E., Indiana